Overview
At Dine & POP, we take pride in delivering fresh, homemade meals to our customers. Your satisfaction is our priority, and we want to ensure that every meal meets your expectations. Below is our refund and return policy, which is tailored to the nature of our food and services.
1. Quality Assurance and Freshness
We prepare and deliver all meals with the highest standards of food safety and quality. Our meals are made from scratch using fresh ingredients, and we work hard to ensure timely, accurate, and safe delivery. However, due to the perishable nature of food, we have specific guidelines regarding returns and refunds.
2. Return and Exchange Policy
Due to health and safety regulations, we do not accept returns of food products once they have been delivered or received. If you are unsatisfied with your meal for any reason, please contact us within 24 hours of delivery, and we will work with you to resolve the issue.
3. Refund Eligibility
Refunds will only be considered under the following circumstances:
- Incorrect Order: If the wrong meal or quantity was delivered, please notify us within 24 hours of receiving your order. We will offer a full refund or provide a replacement order at no additional charge.
- Food Quality Issues: If you believe the food does not meet the quality standards (e.g., spoiled or improperly prepared), please reach out to us immediately. We may request a photo of the food to assess the situation, and we will either provide a refund or an alternative solution.
Refunds will be processed within 5–7 business days. Please note that shipping or delivery fees are non-refundable.
4. Cancellations
- Order Cancellation: Orders can be canceled up to 30 hours before the scheduled delivery date for a full refund. Cancellations made after this time are subject to a cancellation fee of 50% of the total order value.
- Late Deliveries: We strive to deliver all orders on time. However, in rare circumstances where delivery is delayed by more than 1 hour beyond the agreed-upon window, customers may be eligible for a partial refund or credit toward a future order, depending on the situation
5. Special Considerations
- Dietary Restrictions and Allergies: We take great care in preparing meals to meet dietary preferences and restrictions. However, since we operate in a shared kitchen environment, cross-contamination may occur. We cannot offer refunds for allergies or intolerances unless the meal was specifically ordered incorrectly or contains an ingredient that was not disclosed at the time of ordering.
- Damaged Goods: If your meal was damaged during delivery (e.g., spilled or crushed), please contact us within 24 hours, and we will review the situation. We may request images of the damage to assess the issue and will offer a refund or replacement if necessary.
6. Customer Satisfaction
If for any reason you are not fully satisfied with your experience, we encourage you to contact us directly. We are committed to resolving issues in a fair and reasonable manner, whether that involves a refund, replacement, or other solutions.
Please reach out to us at dineandpop@gmail.com OR info@dineandpop.com and our team will work with you to address any concerns.
7. Force Majeure
In the event of unexpected circumstances beyond our control, such as natural disasters, strikes, or other emergencies, we may be unable to fulfill an order. In such cases, we will inform you as soon as possible and offer a refund or alternative solutions based on your preference.
Thank you for choosing DINE & POP. We are dedicated to providing delicious, high-quality meals and exceptional customer service. Should you have any questions or concerns, please don’t hesitate to contact us.
Contact Us:
Email: info@dineandpop.com, Website: www.dineandpop.com, Instagram , Facebook